Guild Vault Support
Help for your guild, without the runaround.
Find quick answers, reach the right team, and keep your guild moving. Never include passwords, card numbers, Discord tokens, or private API keys in a support message.
Choose a path
Quick answersStart with answers about trials, pricing, Discord, guild setup, roster tools, and supported games.Browse the FAQProduct & account helpNeed help with your Guild Vault account, guild setup, or a feature that is not working as expected?Email supportBilling & subscriptionsManage cancellations from Billing. For a charge you believe is incorrect, include the charge date and guild name.Contact billingPrivacy & your dataFor privacy questions, account data requests, or reporting a concern about personal information.Contact privacy
Before you contact us
A few details help us investigate quickly and safely.
- Your Guild Vault account email and guild name.
- What you were trying to do, what happened instead, and the approximate time.
- A screenshot or the exact error message, with private information covered.
- For billing: the date and amount. Only provide the last four digits if Stripe requests them—never send a full card number by email.
Prefer to ask the community?
Join the Guild Vault Discord for product discussion, ideas, and help from other guild leaders. For account, privacy, or billing matters, email is the more private route.
Open Guild Vault DiscordPolicies and account controls
Review how subscriptions, privacy, cookies, and service terms work before contacting us about a policy question.